This limited warranty covers any defects in material or workmanship under normal use. It does not cover normal wear and tear or damage of the product resulting from negligence, unauthorized modification, repair or disassembly, water, natural disaster or theft or loss of the product. The warranty period for RestOn and all of Sleepace’s products is one year from the date of purchase. We also offer 6 months of free repair for battery issues.

Returns for any reason other than a defective unit will be honored for free for 15 days after the purchase. In case of a defective product, customers may return the unit during the one-year warranty period for a replacement or a partial or full refund of the amount paid. We will replace the defective unit at our sole discretion with a new or refurbished one. If we replace your product, the replaced product will continue to be warranted for the remaining time of the initial warranty period. All returned parts for which a refund or replacement was issued will become the property of Sleepace.

In order to make a warranty claim, customers must obtain a Return Merchant Authorization (RMA) from Sleepace and present the following: (a) the model number of your product, (b) your full address and contact information and (c) your proof of purchase. The product must be returned in its original packaging including its original accessories. Customers are responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable. Contact customer support at support@sleepace.net for more information.

Refunds are only granted for up to 90 days from purchase date. Once we have received the defective item, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.